Amazon Web Services (AWS) experienced a major outage early Monday, disrupting access to several prominent websites and online platforms across the United States and beyond.
The company confirmed that an “operational issue” had affected multiple services, including its US-EAST-1 region — one of AWS’s most widely used cloud zones. In an update released at 2:01 a.m. PDT, AWS said it was “working on multiple parallel paths to accelerate recovery.” Nearly 70 internal services were impacted.
Within an hour, AWS reported “significant signs of recovery,” noting that most customer requests were being processed successfully, though a backlog of queued requests remained. By 3:03 a.m. PDT, the company confirmed that global services relying on the US-EAST-1 infrastructure had also recovered and that teams were “working toward full resolution.”
According to outage-tracking site Downdetector, users reported problems across several major platforms, including Amazon.com, Disney+, Snapchat, Reddit, Robinhood, Venmo, and United Airlines. Other affected services included Lyft, T-Mobile, Verizon, and the McDonald’s app.
Several airline customers, including those of United and Delta, posted on social media that they were unable to check in or manage flight bookings during the disruption.
Gaming platforms Roblox and Fortnite also faced temporary downtime, while crypto exchange Coinbase said many users were unable to access their accounts. Design platform Canva confirmed that it was “experiencing significantly increased error rates,” attributing the issue to problems with its cloud provider.
The outage even impacted Perplexity, an AI-based search engine, whose CEO Aravind Srinivas said the platform’s downtime was “rooted in an AWS issue.”
Large-scale disruptions like this highlight the dependence of major online platforms on a handful of cloud service providers. A similar incident in July 2024 — triggered by a faulty software update from cybersecurity firm CrowdStrike — had previously caused widespread outages in Microsoft Windows systems and global operations.
AWS has not provided further details on the root cause of the latest outage but said it will continue to monitor stability and share updates as systems are fully restored.
